The Kimono Garden - Delivery Information

Coronavirus Delivery Update:
We are open as usual for orders, but please note that delivery times are a bit longer at the moment.
We are using Parcelforce Express 48 and Royal Mail to send your orders, but delivery times are not currently guaranteed.
If you are shielding or have other delivery instructions remember to add this to your order notes. We will pass the instructions on to the courier, but we cannot guarantee they will take these into account.
Please remember to check your email for your despatch note and tracking information.
(Remember to add to your safe email or whitelist in case your notifications end up in junk mail!)

All items held in stock are normally despatched within 48 hours of receipt of payment.
This may be slightly longer at busy times. If you need your order urgently please let us know and we'll make sure we send it out straight away!
Orders placed on Friday or at the weekend will be despatched on the next available working day.

An email is sent out to confirm your order and another to confirm despatch of your order and your tracking reference (if applicable).
If you do not see these emails please remember to check your email spam folder!

All items are sent by Royal Mail or ParcelForce. Small items are sent by Royal Mail first class, larger orders are sent by Royal Mail Special Delivery, Royal Mail Tracked or ParcelForce Express 48 and require a signature on delivery.

Kimono, yukata and larger obi belts are packed in strong white garment boxes and waterproof outer bag for safe delivery.

Important Note:

Postage costs are automatically calculated per item. If you buy several items this may be more than the actual delivery cost. If this is the case we will refund the extra postage cost to your PayPal account once your items are despatched. We will never charge you more than it costs us to send your order.

International orders - we don't accept international orders via our website due to high delivery and insurance costs. If you would like to buy an item from outside the UK please contact us and we can give you a delivery quote. We're happy to reserve an item for you while we check delivery costs.